Communication Ways

Communication Ways Pufai International ;

We are giving 24 hours online support to our all partners. You can reach us anytime by using following ways.

Live Chat
(This line just giving service to customers who needs to help about retail orders)

We are giving following services with this line:

  • Helping about creating new order
  • Helping about ongoing order
  • Product specification questions
  • Questions about campaigns
  • Instant problem solutions
  • Simple technical problem solutions
  • Questions about retail sales
  • Order tracking
  • Shipping informations
  • We can not give an information about your wholesale or agency request with this line
  • This line just giving services to customers who needs to help about retail orders
  • We are giving this line kind of services like we mentioned above
  • If you have another issue, please choose another compatible way following to contact with us in order to find right solution

WhatsApp Line (+44 7417 511 766 ) 

We are giving following services with this line:

  • In the case that our live chat service is out
  • Questions about our distribution dealers in your area
  • Questions about sales points near you in your area
  • Product specification questions
  • Customs related questions
  • Order tracking questions
  • Helping about ongoing order
  • Instant problem solutions
  • Technical issues
  • Questions about retail sales
  • Shipping informations
  • We are giving this line kind of services like we mentioned above.
  • If you have another issue, please choose another compatible way following to contact with us in order to find right solution

Customer Services Department (support@pufai.com) 

We are giving following services with this line;

  • All services in live chat and whatsapp line
  • Questions about your dealership requests
  • Requesting to be agency or distributor
  • Wholesale price request
  • Requesting production with private label behalf of your company.
  • Requesting to be dropshipper
  • Requesting online and offline sales point informations.
  • Customs helping questions
  • Product documentation requests
  • Requesting product permission documents for customs
  • Requesting product specifications
  • Requesting appointment to visit factory ( we have facilities in UK and TR )
  • Requesting appointment to visit Head Quarter, Branch Offices, local warehouses, distributors ( we have an organization in about 40 countries, please tell us your country in your email)
  • Requesting authorized person contact informations
  • We are giving this line kind of services like we mentioned above.
  • If you have another issue, please choose another compatible way following to contact with us in order to find right solution

Accountant Department (payment@pufai.com) 

We are giving following services with this line:

  • All questions about accounting and payment transactions
  • Requesting legal informations and documents
  • All questions about invoices
  • Requesting proforma invoices
  • Requesting customs documents
  • Questions about TT , Bank Guarantee Letter, Letter of Credit and same issues
  • Questions about contracts
  • Questions about legal issues
  • We are giving this line kind of services like we mentioned above.
  • If you have another issue, please choose another compatible way following to contact with us in order to find right solution

Marketing & Purchasing Department (campaign@pufai.com) 

We are giving following services with this line:

  • All questions about marketing requests
  • All questions about our company purchasing process
  • All questions about partnerships, organizations, social media, cooperation etc..
  • We are giving this line kind of services like we mentioned above.
  • If you have another issue, please choose another compatible way following to contact with us in order to find right solution