1. Who We Are

This website is operated by PUFAI INTERNATIONAL PLASTIC AND PAPER PRODUCTS LTD .

For data protection enquiries, you can contact us at: pufaiuk@pufai.com

Website: www.pufai.com

2. Personal Data We Collect

Depending on how you use our website and services, we may collect and process information including:

• Your name, billing address and delivery address.
• Email address and other contact information.
• Order details, purchased products and transaction information.
• Account information where you create a customer account.
• Communications you send to us, including support, return and refund requests.
• Technical information such as IP address, browser type, device information and website usage data.
• Cookie and consent information where applicable.

3. How We Use Your Personal Data

We may process personal data for purposes including:

• Processing and fulfilling your orders.
• Arranging payment, shipping, delivery and tracking.
• Communicating with you about your order or enquiry.
• Managing returns, refunds and customer service requests.
• Preventing fraud, abuse and unauthorised transactions.
• Maintaining and improving the security and operation of our website.
• Complying with applicable tax, accounting, consumer protection and other legal obligations.
• Analysing website performance and usage where legally permitted and subject to applicable consent requirements.

4. Legal Basis for Processing

Where UK GDPR applies, our processing may be based on:

• Contract: processing necessary to provide products or services you have requested.
• Legal obligation: processing required to comply with applicable law.
• Legitimate interests: processing reasonably necessary for the operation, security and administration of our business, where those interests are not overridden by your rights.
• Consent: where consent is required, including certain cookies, analytics or marketing technologies.

5. Payment Information

Payments may be processed through independent payment service providers made available during checkout.

Payment card information is generally entered directly into the relevant payment provider's secure payment environment. We do not ask customers to send full payment card details to us by email or contact form.

6. Sharing Personal Data

Where necessary for the operation of our business, personal data may be shared with appropriate service providers, including:

• Payment providers.
• Delivery, postal and courier companies.
• Hosting, website security and technical service providers.
• Accounting, tax and professional advisers.
• Authorities or regulators where disclosure is legally required.

We do not sell personal data as a commercial customer list.

7. International Data Transfers

Some service providers may process data outside the United Kingdom. Where applicable, appropriate safeguards are used in accordance with relevant data protection law.

8. Data Retention

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer service, accounting, tax, fraud prevention and legal compliance.

Different categories of information may therefore be retained for different periods.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies required for essential website functions, shopping cart functionality, security, preferences, analytics and other permitted purposes.

Where required, non-essential cookies are subject to your consent choices through our cookie consent system.

10. Your Data Protection Rights

Subject to applicable law and any relevant limitations, you may have rights including:

• The right to request access to your personal data.
• The right to request correction of inaccurate data.
• The right to request deletion of personal data in appropriate circumstances.
• The right to request restriction of processing.
• The right to object to certain processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.

To exercise a data protection right, contact: pufaiuk@pufai.com

11. Data Security

We use reasonable technical and organisational measures designed to protect personal data from unauthorised access, alteration, disclosure or loss.

No internet-based system can provide an absolute guarantee of security, but we take reasonable measures appropriate to the nature of the information processed.

12. Children and Age-Restricted Products

Our website is intended for customers who are legally permitted to enter into purchases. Certain products may also be subject to specific minimum-age requirements.

Further information is available on our Age Restrictions page.

13. Complaints

If you have concerns about how we process personal data, please contact us first so that we can review the matter.

Where applicable, you may also have the right to complain to the relevant data protection supervisory authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy where necessary to reflect changes in our services, technology, legal requirements or business operations.

The current version published on this page applies when you access the website.

15. Contact

PUFAI INTERNATIONAL PLASTIC AND PAPER PRODUCTS LTD

Email: pufaiuk@pufai.com

Website: www.pufai.com

Company Number: 10924446

UK VAT Number: GB312381536