Refund and Returns Policy

Refund & Returns Policy

Clear and straightforward support for returns, refunds and order issues.

Returns & Refunds

If there is a problem with your order, please contact us as soon as possible. Our team will review your request and provide the appropriate return or refund instructions based on the product, order status and circumstances.
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Return Request

Please contact us before returning an item. Where a return is accepted, we will provide the relevant instructions.

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Refund Processing

Approved refunds are returned using the appropriate payment method after the necessary checks have been completed.

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Order Problems

For damaged, incorrect or missing items, please provide your order number and clear details of the issue.

Important: Please do not send products back without contacting us first. Certain products may be excluded from return where applicable, including goods that are perishable, temperature-sensitive, sealed for hygiene reasons or otherwise subject to legal return exceptions.

Contact Us About a Return or Refund

Complete the form below and include your order number so our team can identify your purchase quickly.

Nothing on this page affects your statutory consumer rights. Eligibility for cancellation, return or refund depends on the applicable law, product type and circumstances of the order.
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