Help Centre
Find useful information about orders, delivery, payments, returns and shopping with PUFAI International.
How can we help?
Select a topic below to find the information you need. If you require further assistance, our customer service team can be contacted directly.
Shipping & Delivery
Information about UK delivery, international shipping, delivery charges and available destinations.
View delivery information →Payment Methods
Learn more about the payment methods available when placing an order on PUFAI.com.
View payment methods →Cancellation & Returns
Find information about cancellations, returns, refunds and the applicable conditions.
View returns information →Frequently Asked Questions
Find answers to frequently asked questions about shopping, orders, products and our services.
View FAQ →Age Restrictions
Important information about products subject to age restrictions and customer responsibilities.
View age restrictions →Contact Us
Need assistance with an order or have another question? Contact our customer service team.
Contact PUFAI →Still need assistance?
Contact our customer service team and provide your order number where applicable so we can assist you more efficiently.
For order-related enquiries, please include your order number and the email address used when placing your order.